Portfolio · Government Systems
GARID Online Grievance Redress Mechanism
Public grievance intake and tracking system for the GARID project, built with Laminas from scratch.
Laminas MVC · PHP · MySQL
Overview
An online Grievance Redress Mechanism (GRM) that lets communities submit complaints, attach evidence, and check status across GARID project activities and districts in Greater Accra.
Features
Public complaint submission
Status tracking
Activity, district, and category workflows
File attachments
Problem
Communities and stakeholders needed a transparent digital channel to raise project concerns and follow progress.
Solution
Designed and built a Laminas application covering complaint intake, classification, attachments, and status lookup for the GARID project.
Outcome
A live public GRM supporting accountable project delivery across multiple Greater Accra communities.